Help & Refunds

For all questions, technical issues, and refund requests, reach us at:

We aim to respond within 2 business days.

Cosmic Stories delivers personalised digital content. Under EU consumer law (Directive 2011/83/EU, §356 BGB), the standard 14-day right of withdrawal does not apply once a digital product has been delivered and the consumer has consented to this at checkout.

However, we offer a goodwill refund on a case-by-case basis under the following conditions:

• ✦Your reading was not generated due to a technical error on our side.
• ✦You were charged but never received access to your full reading.
• ✦You contact us within 14 days of purchase with your order details.

Refunds are not granted for personalised readings that were successfully generated and accessed, as the digital service has been fully rendered.

Follow these steps carefully. Incomplete requests may delay processing.

1. 1
   Check eligibility

   Confirm that you meet one of the conditions listed above. Refunds are only issued for technical failures or non-delivery.

2. 2
   Gather your details

   You will need: the email address used during checkout (if any), the URL of your reading (e.g. cosmicstory.net/book/your-id), the date of purchase, and a brief description of the issue.

3. 3
   Send your request by email

   Email vasili@cekask.in with the subject line "Refund Request — cosmicstory.net" and include all details from step 2. Requests without sufficient information cannot be processed.

4. 4
   Wait for our review

   We will review your request within 5–10 business days. We may ask follow-up questions to verify the issue. Please respond promptly to avoid delays.

5. 5
   Refund decision

   If approved, your refund will be processed via the original payment method (Stripe/card) within 14 calendar days of approval. You will receive a confirmation email when the refund is initiated.